Frequently Asked Questions
How do I set up Bergmann's free pick-up and delivery at my home?
Call Bergmann's main number 703-247-7600 between 8:00 a.m. and 3:00 p.m. Monday through Friday, a representative will take down your name and address and inform you of the various payment plans.
What payment plans does Bergmann's offer?
You can pay with your VISA, MasterCard, American Express and Discover card, or arrange a convenient Bergmann's house account, which is set up on a 30-day payment plan.
Once service to your home is set up, what happens next?
You and your route salesman will determine what type of delivery service and frequency you need: once a month, once a week, or two or three times a week. Items to be cleaned or laundered can be left on your porch or hung on the door in the special bag provided by Bergmann's. Your order will be picked up on the designated days and then returned freshly cleaned and pressed on the next scheduled pick-up/delivery day.
What do I do if I have an issue with your service?
At Bergmann's we are constantly striving for quality control in every department. If you experience an issue, please call our main number, 703-247-7600, and our customer care personnel will assist you with any concerns.
What happens if I go on vacation or there is a national holiday on the day of my pick-up/delivery?
You have several options. You can speak directly with your route salesman or you can call our customer service department to reschedule your pick-up/delivery while you are on vacation. Bergmann's observes all national holidays and when the holiday falls on a weekday, Bergmann's will pick-up/deliver the next day.
If I have a suggestion or comment, who do I speak to?
We'd love to hear from you! Feel free to talk directly with your route salesman in person or call Bergmann's customer service department on 703-247-7600 between 8:00 a.m. and 3:00 p.m. Monday through Friday. And remember: Bergmann's fourth generation family team members are here to answer any of your concerns or comments.
What if I have a question about my invoice or statement?
Call Bergmann's on 703-247-7600 between 8:00 a.m. and 3:00 p.m. Monday through Friday and ask for the Accounting Department. They will assist you with any questions you may have.
Besides dry-cleaning and laundry what other services does Bergmann's provide?
At Bergmann's we like to say "We clean everything in your home but the walls." All types of rugs, including those cherished Orientals, draperies, table linens, blankets, quilts, spreads and we even electronically clean the feathers in your pillows, then gently blow them into a brand new ticking. In addition, Bergmann's has separate set-up to take care of fire and smoke restorations, flood and water damage, expert suede and leather cleaning and fur cleaning, glazing, restoration and storage.
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