Reviews
Posted onTrustindex verifies that the original source of the review is Google. We sent our valuable Persian rug to be cleaned after a fire, for smoke removal. The rug came back very badly stained and with frayed edges. We have no pets. Another company quoted $1500 to repair. Bergmann’s service was terrible and they charged us full price. Don’t use them!Posted onTrustindex verifies that the original source of the review is Google. They wash and iron my sheets, which makes you feel like a princess! And their pickup and delivery is predictablePosted onTrustindex verifies that the original source of the review is Google. Worst Customer Service. I have yet to receive a call back from any manager. Will try and reach the owner next! They separated my linens to include fuel charges for each one dry cleaned. We would have 4 exact same linens picked up. Then delivered a week later and charged separately to include a fuel charge on each linen. When I spoke to AP department, they said someone would get back to me.Posted onTrustindex verifies that the original source of the review is Google. I have used Bergmann’s since 1980 and they have always done an excellent job for me.Posted onTrustindex verifies that the original source of the review is Google. I have used Bergmann’s Cleaning for 20 years and presently have 11 rugs in my home that have been cleaned by the company so I am extremely disappointed and dissatisfied by my most recent experience with the company when I sent a rug to be cleaned only to have it ruined (the colors all bled). I allowed the company the opportunity to fix it, but the rug was returned in the same unacceptable condition almost two months later (the driver took the rug back to the store because it is useless). I had left messages for the manager/ president that went unreturned. When I finally was able to reach the manager/ president to request a $139 refund that I was charged in advance, he was defensive and basically blamed me saying it was pet stains ( I don’t have any pets and the rug damage is bleeding of colors not stains; what was once a cream rug is now a dull brown rust combination). He offered a partial refund saying he didn’t do work for free (even though I returned the useless rug). As a customer who has used this business without complaint for 20 years, I can tell you that this not the same Bergmann’s business that used to be professional and used to do a great job. I will never use them again. Beware.Posted onTrustindex verifies that the original source of the review is Google. Excellent servicePosted onTrustindex verifies that the original source of the review is Google. Dropped off laundry oi May 31. Expscted return on June 7 Called to complain. Delivery was rescheduled for June 10 but arrived June 9. So what 's the problem? Theproblem is Bergmann's has deducted money twice from my account for this transaction.Posted onTrustindex verifies that the original source of the review is Google. Been using Bergmann's since the 1970s! Excellent service and work! They pick up my sheets and laundry on time and deliver them on time and in perfect order.